At Master Guitar Shop, we’re committed to making your musical journey as smooth as possible. Whether you’re searching for your dream guitar or the perfect effects pedal, we want you to feel confident in your purchase. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

Order Processing Time

We typically process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve musicians worldwide (excluding some Asian and remote regions):

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes full tracking
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing.

Our Hassle-Free Returns Policy

We understand that musical instruments are deeply personal, and sometimes you need to try before you commit. That’s why we offer a straightforward 15-day return policy from the date of delivery.

Return Eligibility

To qualify for a return or exchange:

  • Item must be in original, unused condition with all tags and packaging intact
  • All original accessories, manuals, and certificates must be included
  • Items must not show any signs of wear, damage, or modification

Non-Returnable Items

For hygiene and quality control reasons, the following items cannot be returned unless defective:

  • Capos & Fret Wraps
  • Guitar Pickups
  • Opened Instrument Care products

How to Return an Item

Simple 5-Step Return Process

  1. Contact us within 15 days at [email protected] with your order number and reason for return
  2. We’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions
  3. Securely package the item(s) using the original packaging
  4. Include the RMA number clearly on the outside of the package
  5. Ship the package to our address at:
    2336 McDowell Street, Cookeville, US 38501

Return Shipping Recommendations

  • International Returns: Use DHL or FedEx for fastest processing
  • Domestic Returns: USPS Priority Mail is often most economical

Note: Return shipping is at customer’s expense unless the return is due to our error.

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error
  • You’ll receive an email confirmation when your refund has been issued

Exchange Process

Need a different model, color, or size? We’ve got you covered:

  1. Follow the same return process above
  2. In your initial email, clearly state the item you wish to exchange for
  3. We’ll process your exchange once we receive the original item
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund and cover all associated shipping costs

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Master Guitar Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to be returned:
– [Product Name]
– [Quantity]

Reason for return/exchange: [Please specify]

For exchanges, I would like to receive: [Specify replacement item if applicable]

Please send me the RMA number and return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Our Commitment to You

At Master Guitar Shop, we’re musicians serving musicians. We stand behind every instrument and piece of gear we sell. If you’re not completely satisfied with your purchase, we’ll work with you to make it right – because your musical journey matters to us.

For any questions about our shipping or returns policy, don’t hesitate to contact our friendly support team at [email protected].