At Master Guitar Shop, we understand that finding the perfect instrument or gear is a personal journey. While we strive to match every musician with their ideal equipment, we know that sometimes an exchange or return may be necessary. Our policy is designed with the same care we put into selecting our products.

Our Return Policy

We offer a 15-day return window from the date of delivery for most items. To be eligible for a return:

  • Item must be in original, unused condition with all tags and packaging intact
  • All original accessories, manuals, and certificates must be included
  • Items must not show any signs of wear, damage, or modification

Note on Non-Returnable Items: For hygiene and quality control reasons, the following items cannot be returned unless defective: Capos & Fret Wraps, Guitar Pickups, and opened Instrument Care products.

How to Initiate a Return or Exchange

  1. Contact our support team within 15 days of receiving your order at [email protected] with your order number and reason for return
  2. We’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions
  3. Securely package the item(s) using the original packaging
  4. Include the RMA number clearly on the outside of the package
  5. Ship the package to our address (return shipping is at customer’s expense unless the return is due to our error)

Return Shipping Options

We recommend using a trackable shipping service:

  • International Returns: Use DHL or FedEx for fastest processing
  • Domestic Returns: USPS Priority Mail is often most economical

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error
  • You’ll receive an email confirmation when your refund has been issued

Exchange Process

For exchanges (size, color, or model changes):

  1. Follow the same return process above
  2. In your initial email, clearly state the item you wish to exchange for
  3. We’ll process your exchange once we receive the original item
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund and cover all associated shipping costs

Return Request Email Template

Use this template to request a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Master Guitar Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item(s) to be returned: – [Product Name] – [Quantity] Reason for return/exchange: [Please specify] For exchanges, I would like to receive: [Specify replacement item if applicable] Please send me the RMA number and return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Our Commitment

At Master Guitar Shop, we’re musicians serving musicians. We stand behind every instrument and piece of gear we sell. If you’re not completely satisfied with your purchase, we’ll work with you to make it right – because your musical journey matters to us.

For any questions about our returns policy, don’t hesitate to contact our friendly support team at [email protected].